Fix: HTC U11 Not Sending Or Receiving Text. Here are 3 simple ways to troubleshoot and fix when your HTC U11 does not send texts or receives texts from other phones.
How To Fix HTC U11 Not Receiving Texts
The first thing that I would do is take it back to the carrier and have the fix the issue. For example, Verizon and ATT all have good customer support. So, that may be the safest choice for you. However, if you need a fix now, start by checking your internal storage.
Check Internal Storage
Believe it or not, text messages take up storage space. However, the amount of space is minuscule. If you store large files on your phone and your storage is full then you may not have enough space to get a text message.
What you can do is transfer some of your files to an SD card or move them to your PC. You only need to do this if you are out of internal storage space.
Reset Message Settings
Before you do this, be sure that you cannot receive text messages from all numbers sending you SMS. If it is only one contact that can’t send text messages to you then the problem is probably on their end and not yours.
There is also the possibility that you can lose text messages when you perform the reset. However, you can use your phone’s backup and restore feature to save your texts.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- To display preinstalled apps, tap Menu > Show system apps.
- Find and tap Messages.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.
Final Thoughts
If your HTC U11 still cannot receive text messages then you can hard reset your HTC U11 to see if this fixes the problem. However, remember that you can always take it your carrier first for help.
If you do a factory reset, be sure to transfer your photos to a PC and transfer files and contacts as well.
How To Fix HTC U11 Note Sending Texts
Again, the best option is to take it back to the carrier and have them fix the SMS issue for you. However, if you prefer, here’s what to do to troubleshoot the problem on your own.
Reboot
The first thing to do here is to restart your HTC U11. Software glitches normally require a reboot to resolve. Once you restart your HTC U11 check to verify that you send texts.
If your HTC U11 still can’t send texts, then press and hold the volume down and power keys simultaneously for 10 seconds or more to do a forced reboot and try again.
The forced reboot soft resets your phone but does not erase any files, photos, or other data. It simply closes all apps and reloads the phone’s memory.
Check Signal
Do you have a wireless signal? Check to see that you have service or if you accidentally enabled Airplane Mode.
If Airplane Mode is off and you have a good signal then you can check your message center number and ensure that it is correct.
Message Center Number
Check the message center number on your HTC U11. There must be a number (the correct number) in order for your phone to send and receive texts. You can get the number by calling your carrier.
- From the Home screen, tap Messages.
- Tap the menu icon on the upper-right corner of the screen.
- Tap Settings.
- Tap More settings.
- Tap Text messages.
- Tap Message Centre.
- If there’s no number on the field and you don’t know what the Message Centre Number of your network is, then call tech support and ask for it. Do the same if you can’t verify that the number is correct.
- If you know the correct Centre Number, then key it in and tap Set.
Final Thoughts
If your HTC U11 still cannot receive text messages then you can hard reset your HTC U11 to see if this fixes the problem. However, remember that you can always take it your carrier first for help.
If you do a factory reset, be sure to transfer your photos to a PC and transfer files and contacts as well.