This guide will teach you what to do when your Samsung Galaxy Grand Prime won’t charge or turn on. As a former Galaxy Grand Prime owner, I too was faced with the ever annoying slow charge or sometimes my Grand Prime just didn’t charge at all.
Now, I will tell you about all the possible ways to deal with a slow charging Galaxy Grand Prime, a Galaxy Grand Prime that won’t charge or a Galaxy Grand Prime that won’t turn on and everything else in between.
Before you move on, if it is that you are experiencing fast draining battery life then this article is more suited towards your needs. If your device just won’t charge, then continue reading.
Things you should know about charging the Galaxy Grand Prime
Don’t charge your Grand Prime near water or in excessively hot or humid conditions. Also, do not overcharge your Grand Prime; charging overnight when your battery only needs two or three hours is a bad idea, and leads to a battery exploding or damaging your Grand Prime. Your device has a cut-off switch for your battery, but sometimes this doesn’t work. Always make sure that you charge your phone for no more than the amount of time required.
If you’re replacing your Galaxy Grand Prime charger or cable, be careful: there are many cheap third-party chargers that went bang in the middle of the night or turned smartphones into toast. As with any electrical equipment, make sure that anything you buy complies with all the relevant safety standards. A super cheap eBay offering from an obscure Chinese supplier doesn’t necessarily sound like a good deal regardless of the price.
Possible solutions to fix a Samsung Galaxy Grand Prime that won’t charge:
Use Correct Grand Prime charger
Make sure that you are using the Samsung charger and cable that came with the Grand Prime. Other chargers may have different voltage ratings and they won’t always work with the Grand Prime. Leave the device plugged in for about 30 minutes before you try to turn it on.
Sometimes your battery can be so depleted that it may take a while to start charging. Believe it or not, you need to leave the device plugged in for a while in order to ensure that it is really not charging. If after the thirty minutes, it still won’t charge up then move on to the next steps.
Also, if your charger doesn’t seem to be delivering the right charge frequency, check that it’s the right one. A charger from another device might not deliver the right amount of power— for example, a charger for a Bluetooth headset won’t put out as much power as one designed specifically for smartphones. In the case of recent high-end phones, you might have a phone that supports fast charging but a charger that doesn’t deliver it.
Use a new wall socket
Change the wall socket and use the cable and charger on a different device to make sure there are no faults with the charging apparatus. Try a different charger and cable with the same rating.
This is one way to ensure that the problem is not actually your Samsung Galaxy Grand Prime.
Note: Charging from a wall socket will always charge faster than via PC or laptop, because computer’s’ USB ports don’t deliver very much power. A wall socket can deliver twice as much power than a USB port can, and in the case of fast chargers it can deliver as much as five times the power — which means much, much faster recharging.
Charge your Galaxy Grand Prime via USB/PC
Try plugging the Grand Prime into a USB port on your PC or laptop. Although, it will charge much more slowly using the USB port than from the charger plugged into the wall.
Windows 10 has a nice feature called the Phone Companion that shows you the amount of charge your device is receiving as well as the available space (both internally and externally) on the device. You can also import photos, videos etc. It is a really nice interface. so, Check out Phone Companion if you’re on Windows 10.
If it does charge from the PC, then there is something wrong with your charger’s adapter or head. You may need to replace this. You can find one on all major online retail stores or in any electronics department.
Check the Grand Prime Charging port
Inspect the Galaxy Grand Prime charging port, the charging port ends up choked with many things after being chucked in a handbag or pocket. A can of compressed air can blow out the offending irritants and get your USB connection back to normal. If you don’t have access to canned air, then you can try blowing (not spitting) into the charging port.
A quick clean can help remove dust and other particles from the Galaxy Grand Prime charging port. Use a toothpick and maneuver through the creaks and cracks carefully to remove any unwanted build up.
Galaxy Grand Prime DIY USB port fix
One of the quickest, easiest, and often most successful solution, is to do a little DIY repair on the hardware of you Galaxy Grand Prime. The problem is often that the metallic surfaces inside the USB port and the microUSB charger are not making proper contact, either through a manufacturing defect or because of the continual plugging and unplugging of the charging cable caused the connection to be severed.
- You need to do is shut down your device,
- Remove the battery (if possible) and use something small, like a toothpick, to ‘lever up’ the little tab inside the USB port on your Galaxy Grand Prime.
- Do so very carefully and gently, then reinsert your battery (if you had to remove) and plug it in again. Nine times out of 10 this is all that is required.
Update or rollback the OS on your Grand Prime
Software updates and new Android versions can play havoc with your battery life, especially when upgrading an old device to current software. Newer devices are often optimized to take advantage of the latest software, packing bigger batteries and pre-optimized hardware, whereas your two-year-old device can struggle when it makes the jump from behind the pack.
If this happens to you, consider rolling the device back to an earlier Android version, though be warned that this carries security risks. (The latest software versions are always recommended to keep your device protected, and while the risk of keeping your smartphone on an older version is often negligible, it’s worth noting.)
Similarly, sometimes device battery life can be significantly improved thanks to an update, as seen with the Moto 360 smartwatch, so if you think you might be way behind on your Android software version, head to the ‘about device’ page in your settings and check for an update.
Switch off your Grand Prime
Using battery intensive apps/features while you are charging your device will affect how fast it gains battery life. If you are charging while Skyping somebody at full screen brightness, the device will naturally take longer to charge than if it is locked with Wi-Fi and 4G turned off. Switch the device into airplane mode, or off completely, when you are charging if you want to see the fastest energy boost.
If it still isn’t working, then you may have a dead battery or a broken charging port. Contact your retailer, carrier, or Samsung and find out what your options are. If you’re out of warranty then you can try buying a replacement battery, or even replace the charging port yourself.
(If you don’t know what you are doing, then it is probably best to take the device to a professional and have them perform the repairs for you). The battery isn’t removable by normal means so it is wise to take it to a tech shop.
Thanks for reading this how to fix a Samsung Galaxy Grand Prime that won’t charge tutorial. If you found the information useful then please share it with your friends so that they too can optimize their Samsung Galaxy Grand Prime battery life and charging problems.
Dear Jesse Charles Hackshaw
You are a life saver…levering up the little tab worked wonders
you are a life saver….
Haha, that’s great!!! We’re glad that you got the issue fixed!
Dear Jesse Charles Hackshaw
You are a life saver…levering up the little tab worked wonders
you are a life saver….
Haha, that’s great!!! We’re glad that you got the issue fixed!
I got hand sanitizer in my phone, it will turn on and you can see the sanitizer too. My phone just won’t charge, I tried putting it in rice too, but that didn’t help at all. Can somebody please help me.
I got hand sanitizer in my phone, it will turn on and you can see the sanitizer too. My phone just won’t charge, I tried putting it in rice too, but that didn’t help at all. Can somebody please help me.
My phone doesn’t charge with charger but I connect My phone with PC phone start charging. but still phone not charge with the charge.. what should I do??? help me plz
This is probably a problem with your Galaxy Grand Prime Charger. Have you tried using a different charger adapter or cord?
I have tried multiple chargers, but when it is plugged in it shows it is charging than it goes on and off automatically and does not charge at all but works fine with USB
My phone doesn’t charge with charger but I connect My phone with PC phone start charging. but still phone not charge with the charge.. what should I do??? help me plz
This is probably a problem with your Galaxy Grand Prime Charger. Have you tried using a different charger adapter or cord?
I have tried multiple chargers, but when it is plugged in it shows it is charging than it goes on and off automatically and does not charge at all but works fine with USB
My charger port looks bent. Is there a way to remove or straighten the port and pins?
My charger port looks bent. Is there a way to remove or straighten the port and pins?
i dropped my phone in a puddle and some water got in the charging port and now when i plug it in, it says “charging paused, battery temp too low”.. do you have any solututions for this? broke high school student who doesnt want to spend a fortune. help!!
i dropped my phone in a puddle and some water got in the charging port and now when i plug it in, it says “charging paused, battery temp too low”.. do you have any solututions for this? broke high school student who doesnt want to spend a fortune. help!!
YAY! The tooth pick worked! I was a bit nervous trying it, but I was very gentle and it worked a treat!
Thanks for the great advice. Your instructions were very easy to follow. Some of the other links I opened were gobbledygook! ;)
Cheers mate! :)
Awesome! Glad that you got your Grand Prime charging again!!
YAY! The tooth pick worked! I was a bit nervous trying it, but I was very gentle and it worked a treat!
Thanks for the great advice. Your instructions were very easy to follow. Some of the other links I opened were gobbledygook! ;)
Cheers mate! :)
Awesome! Glad that you got your Grand Prime charging again!!
I tried what you said 5 times and it doesn’t work
I tried what you said 5 times and it doesn’t work
used toothpick gently in port couldn’t believe how much lint was jammed in there. charging now!! I’ll have to get canned air. Thanks.
That’s awesome! Now that your Galaxy Grand Prime is charging you can check out: Extend Galaxy Grand Prime Battery Life.
used toothpick gently in port couldn’t believe how much lint was jammed in there. charging now!! I’ll have to get canned air. Thanks.
That’s awesome! Now that your Galaxy Grand Prime is charging you can check out: Extend Galaxy Grand Prime Battery Life.
I cant charge MY GALAXY GRAND PRIME if my phone is Turned On But if i turn off MY PHONE it will charge…
Try starting the device in safe mode and charging. If it does charge, then perhaps one of your apps or a software fault is affecting the device. Try to discover if it is an application, if not, perform a factory reset.
I cant charge MY GALAXY GRAND PRIME if my phone is Turned On But if i turn off MY PHONE it will charge…
Try starting the device in safe mode and charging. If it does charge, then perhaps one of your apps or a software fault is affecting the device. Try to discover if it is an application, if not, perform a factory reset.
when i plug in to charge my phone it never charged but when I switch off my mobile and again plug in to charger it started charging why.?
Thanks for your comment Shubham. If you Galaxy Prime charges while turned off but does not charge while turned on then perhaps you have an app or other feature enabled that is causing the issue. Try booting the device in safe mode and see if it charges.
when i plug in to charge my phone it never charged but when I switch off my mobile and again plug in to charger it started charging why.?
Thanks for your comment Shubham. If you Galaxy Prime charges while turned off but does not charge while turned on then perhaps you have an app or other feature enabled that is causing the issue. Try booting the device in safe mode and see if it charges.
My problem is the fact the phone wont start up now after it reached 0% battery. When i plug it into a wall, the phone says it starts charging, and then opens the charging screen. However, it seems that the phone at that point doesnt even have enough Power to run the charging screen, and it then shuts Down. Any idea as to why This might be happening on my phone?
Troubleshooting charging issues on your Samsung Galaxy Grand Prime: This seems out of character for the Grand Prime or any smart device for that matter. I suggest that you take it to a repair shop for a complete evaluation to discern the problem.
This happened to me a few hours ago. How did you repair yours?
My problem is the fact the phone wont start up now after it reached 0% battery. When i plug it into a wall, the phone says it starts charging, and then opens the charging screen. However, it seems that the phone at that point doesnt even have enough Power to run the charging screen, and it then shuts Down. Any idea as to why This might be happening on my phone?
Troubleshooting charging issues on your Samsung Galaxy Grand Prime: This seems out of character for the Grand Prime or any smart device for that matter. I suggest that you take it to a repair shop for a complete evaluation to discern the problem.
This happened to me a few hours ago. How did you repair yours?
I love you! You saved me a whole lot of trouble and money. My Grand Prime, all of the sudden, stopped charging, and my phone cord is relatively old so I thought it was that, so I tried to charge it with a whole bunch of different chargers, different outlets, and nothing worked. I even tried to contact Samsung support but they basically told me to get a new phone. So I came on here and found what you said about cleaning the port, did it and now its charging properly! Thank you so much!
Excellent stuff Beth! Glad that your Grand Prime charges now. If you’re having battery drain/overheating issues, check out this article as well.
I love you! You saved me a whole lot of trouble and money. My Grand Prime, all of the sudden, stopped charging, and my phone cord is relatively old so I thought it was that, so I tried to charge it with a whole bunch of different chargers, different outlets, and nothing worked. I even tried to contact Samsung support but they basically told me to get a new phone. So I came on here and found what you said about cleaning the port, did it and now its charging properly! Thank you so much!
Excellent stuff Beth! Glad that your Grand Prime charges now. If you’re having battery drain/overheating issues, check out this article as well.
HELP! MY CORE WONT CHARGE. SAMSUNG COMES ON THE THATS IT
HELP! MY CORE WONT CHARGE. SAMSUNG COMES ON THE THATS IT
Toothpick solution worked for me. Had to leave a comment to say thank you to the person responsible for this guide :)
Toothpick solution worked for me. Had to leave a comment to say thank you to the person responsible for this guide :)
This worked for me, I also found that taking off the protective cover helped as it was interfering with the connection
This worked for me, I also found that taking off the protective cover helped as it was interfering with the connection
my brother tried to charge with car battery now the phone is not charging it shows the charging sign but stuck in same % pr if im using it start decreasing. HELP.
my brother tried to charge with car battery now the phone is not charging it shows the charging sign but stuck in same % pr if im using it start decreasing. HELP.
my phone was charging no problem with a portable charger about 30 minutes ago. now when i switch to outlet version the phone wont show the lightning bolt and dies rapidly!! im disabled and dont have a rich income, so i cant afford the repairs or transportation to get it fixed! any help would be appreciated!! A.S.A.P.!
my phone was charging no problem with a portable charger about 30 minutes ago. now when i switch to outlet version the phone wont show the lightning bolt and dies rapidly!! im disabled and dont have a rich income, so i cant afford the repairs or transportation to get it fixed! any help would be appreciated!! A.S.A.P.!
My phone will charge if on, but when i turn off no charging icon show and will not on if the charger still connected. Help me please
My phone will charge if on, but when i turn off no charging icon show and will not on if the charger still connected. Help me please
My galaxy grand prime does not show any light that is charging like other galaxy does, the screen remains black, I have to unplug it so that I check if its charging or not, please help
My galaxy grand prime does not show any light that is charging like other galaxy does, the screen remains black, I have to unplug it so that I check if its charging or not, please help