Is your Roku acting up? If you suddenly experience problems with your Roku video playing, you can perform a Roku soft reset to try to alleviate the problem. A soft reset is useful if your Roku freezes up or sticks on the “retrieving” screen. It even works if your video player refuses to start.
Before you do any of the following, it is always a good idea to do a power cycle or power pull. Disconnect the power cord for about 20 seconds, then plug it back in. Check that your Roku works as it should. If not, go ahead with the rest of tutorial.
Soft Reset Roku
- Get your Roku remote
- Press “Home” 5 times
- Up one time
- Rewind 2 times
- Fast Forward 2 times
If the Roku is frozen, you can try to reset using the remote control by pressing the above button sequence. It works for all Roku models. However, should it not work, you may try any of the following:
Roku Soft Reset Via Menu
- On the Home screen
- Select “Settings.”
- Then, select “System.”
- From there, select “Power.”
- Lastly, choose “System restart.“
This option works on newer models like the Roku 4, Roku Premier, & Roku Ultra. However, if you have an older model of the Roku, the next method is for you.
Roku Restart Via Button
- Find the “Reset” button on the back or bottom of the device.
- Some models will require a paperclip to press the button.
- Press and hold the button for about 2 seconds.
- The Roku device ought to restart after 2 seconds.
These are all the methods available to perform a soft reset on a Roku streaming media player. However, if a soft reset does not aid in resolving your problem, you can also try to hard/factory reset your Roku.
Also, here is an easy to follow tutorial on How To Turn Off Roku. And, you can check out other troubleshooting tips about a Roku that freezes and reboots itself.